YOUR INFORMATION
Privacy Policy
How information shared with A Star Swimming Pools through this website is handled.
Last updated: October 20, 2026
About this policy
This policy describes information practices for the A Star Swimming Pools website. The business is based at 1223 Arvida Spur Rd, Rocky Point, NC 28457. If our practices change, we will update this page and its revision date.
Information collected through the inquiry form
When you submit a service inquiry, the site sends the information you enter to A Star Swimming Pools' server for storage in its MySQL inquiry database. This can include your name, company or property name, job title, email, phone, preferred contact method, property address, city, state, ZIP code, property type, requested services, pool details, project description, preferred contact time and attachments. The form requires your consent to be contacted about the inquiry. Please do not upload payment card details, government identification, or other information that is not needed to discuss your pool request.
How information is used and stored
Inquiry information is used to review and respond to service requests, contact you, assess the requested work and maintain business records. Authorized staff can access inquiries through a password-protected staff portal; uploaded files are kept in a protected server directory and require staff sign-in to download. The web hosting and database provider processes information to operate the site. We do not sell personal information. We may disclose information when required by law or when reasonably needed to protect our rights, people or property.
Cookies, analytics and technical data
The public pages do not use advertising pixels or analytics scripts. The staff portal uses a necessary session cookie to keep an authenticated staff member signed in. The server may also create technical logs for site operation and security; those logs are managed by the hosting provider. Contact us for information about the provider used for your hosted site.
Retention and security
Inquiry records and attachments are retained for as long as needed to respond to requests, manage customer relationships and meet recordkeeping obligations. Records can be removed by an authorized administrator. The system uses authenticated staff access, private file storage and reasonable technical safeguards, but no online service or email transmission can be guaranteed completely secure.
Children and your choices
This site is intended for a general audience and is not designed to collect personal information from children under 13. If you believe a child has sent us personal information, contact us so we can review the request. You may contact us to ask about information you have provided or request its correction or deletion, subject to applicable recordkeeping requirements.
Contact
For privacy questions, contact A Star Swimming Pools at info@astarswimmingpools.com or 866-221-7827, 1223 Arvida Spur Rd, Rocky Point, NC 28457.